Keeping you, your dogs and our staff safe during these uncertain times
We are very lucky to have the space that we do here and due to the lay out of our premises we have been able to completely re-design the way we work.
Not only does it allow us to follow a safe and secure one way system throughout the salon but it allowed us scope over the summer to renovate a separate new grooming space giving us overall an extra 25 square meters of floor space. This area is utilised for our training school and during periods of stricter lockdowns where we have to close the school it can be used for our staff. This allows for even more space to socially distance within the salon and allows our staff to work in separate bubbles.
Please read through the following procedure which outlines our new measures and the procedure that you and your dog will follow when visiting us.
Drop-off Point : Back Entrance
This allows for a safe drop-off space for both you and your dog and allows us to follow a one-way system.
Drop off your dog to us at our NEW back entrance.
Ring doorbell and wait. Listen out for your groomer who will tell you when it is ok to enter.
Step inside, bolting the door behind you.
Handover Procedure to drop off your dog
Place your dog between the baby gates removing his/her collar and lead. Your groomer will be on the other side of the gates at a minimum of a 2meter distance away.
Your groomer will wait for you to leave then remove your dog from the pen using one of our slip-leads which is disinfected between dogs. Our groomers will be wearing the necessary PPE and this space will be thoroughly disinfected once you have gone, ready for our next client.
Adapted salon routine (see floor plan)
Your dog will go from the holding pen (red area) straight in to the bath (amber area)
Your dog will be bathed in an area which is strictly one dog at a time. This area and any equipment used will be disinfected before it is used again.
Your dog will then be taken through to the salon (green area) where he or she will be groomed.
All grooming tables and equipment used will be disinfected between dogs and your groomer will be wearing PPE to include masks and face shields.
Collection ONLY point : Front entrance
We will call you 20 minutes prior to your dog being ready. We will give you a specific time to collect your dog.
Come to the shop reception area to collect your dog.
Bolt the door behind you on entry.
Your dog will be released in to the reception area, again no contact with staff necessary - Please don't forget your collar and lead!
Payment can be taken over the phone or using our contactless machine.
Anti-viral spray and pet wipes for your dog will be available on the counter for use.
Hand sanitiser on counter for clients to use
Reception area is disinfected between clients to include all door knobs and bolts